Key Responsibilities Provide Tier 2 issue triage Progression and Resolution of incidents within SLA Liasing with other department teams to resolve complex issues Timely escalation of incidents Identify and document missing processes, procedures and knowledge base articles Ownership of issues escalated from customer services Provide a high level of customer service at all times Ensure tickets are kept up to date with progress at a level they could be picked up by anyone in the team Record opportunities to prevent repeat incidents Provide support to production team in configuring new and existing sites. Training and support of new team members. Knowledge of each of the key journeys and components. Testing as part of fault diagnosis Requirements Education, skills, experience Driven to succeed Passionate Excellent verbal and personal communication skills Fast learner Comfortable explaining complex concepts Ability to build strong working relationships Experience in a role which brings you into contact with clients Self-starter Resourceful and Experience confident in a technical support role ideally in a service desk environment Applicants will have experience delivering a support service to external customers ideally in a digital or online environment but not essential. ITIL certification would be desirable but not essential. Aptitude and attitude is everything for this role, and only those with a real passion to deliver a world class service need apply. Benefits Competitive Salary. Bupa Healthcare & Cash Plan. mobile phone. life assurance. Free snacks & breakfast. Learning & Development opportunities. Awesome socials and parties. You can apply for a vacancy here Other Bede Gaming vacancies.
